Terms & Conditions

  1. Website use conditions

    Access to the OwlX Tribe site implies acceptance of the conditions governing said website, namely: (i) this legal notice, (ii) the privacy policy, (iii) the cookie policy, and ( iv) the purchase conditions, where applicable (hereinafter the 'OwlX Tribe Policies'). We therefore recommend that all users of the portal read the OwlX Tribe Policies carefully before using the site. In case of doubt, we are available at support@owlxtribe.com. By virtue of the acceptance of the above conditions, the user undertakes to use the portal in a lawful, moral manner and in compliance with public order and generally accepted good practices. The user must in this case avoid: (1) using the OwlX Tribe site for purposes that are illegal or contrary to the OwlX Tribe Policies, (2) to perform harmful acts or which could harm the image of OwlX Tribe on the market, and (3 ) to perform any action that could damage or compromise the normal operation of the OwlX Tribe site, the services it offers, and any computer equipment, files or databases owned by OwlX Tribe or its legitimate owners, contained or saved in any of the sections that make up the OwlX Tribe website. In the presence of reasonable evidence of a fraudulent or illegal use of the OwlX Tribe site and / or of the services offered, OwlX Tribe has the right to cancel any order or service requested and to inform the competent authorities.

  2. Industrial and intellectual property

    The copyright and other intellectual and industrial property rights that govern the entire content of the OwlX Tribe site (including, but not limited to: images, videos, audio files, photographs, graphics, texts, drawings, labels, appearance and how the OwlX Tribe site interacts, and the source code of the site), as well as the registered trademarks, trade names and logos, are always owned by OwlX Tribe. (both belonging to the same corporate group), and their legitimate owners. Consequently, users or third parties are strictly prohibited from copying, modifying, altering, reproducing, distributing or adapting the contents without the prior and express authorization of the owners of the contents themselves. The use or access to the OwlX Tribe website does not grant users any rights to the contents available therein.

  3. Link

    The inclusion of any link to the OwlX Tribe site from third party websites without the prior explicit consent of OwlX Tribe is prohibited.

    All the links that can be inserted in the OwlX Tribe site to other websites or third-party materials (hereinafter, "Other websites") are provided for informational purposes only. OwlX Tribe does not control the content of other websites separate from the OwlX Tribe site. Therefore, OwlX Tribe assumes no liability whatsoever for any damage and / or loss arising from the use of other websites.

  4. Responsibilities

    OwlX Tribe:

    OwlX tribe has taken all reasonable precautions to ensure that the information obtained through the OwlX Tribe site is as accurate and as close to reality as possible. However, OwlX Tribe does not warrant that such information is accurate, complete or current.

    OwlX Tribe reserves the right to modify or remove the content and configuration of the OwlX Tribe site at any time and without notice, it may restrict, suspend or prevent access to the owlxtribe site, in whole or in part, in its absolute discretion. Similarly, OwlX Tribe assumes no responsibility for any interference, omissions, interruptions, failures or disconnections that may have been caused by causes beyond the control of OwlX Tribe.

    Despite taking all reasonable steps to prevent it from happening, OwlX Tribe cannot guarantee that the OwlX Tribe site will be free from viruses or piracy cases, among other things. Therefore, OwlX Tribe assumes no responsibility for any damage or loss that may be caused to the hardware or software of the users' computer equipment following access to the OwlX Tribe website.

    Users:

    Users will be directly responsible for any losses that may be suffered as a direct or indirect consequence of any violation or failure to comply with the OwlX Tribe Policies.

    Users are solely responsible for any infringements committed or for any losses caused while using the OwlX Tribe website. OwlX Tribe is exempt from any liability arising from user actions.

  5. Shipping data

    OwlX Tribe products (as they appear on the owlxtribe website) are shipped to Italy and Europe

    *Free Shipping starting from € 49

    *Orders are processed and shipped from Monday to Friday. The closing time is Friday at 10.00. Orders placed over the weekend will be processed the following Monday.

  6. Returns

    After having received the order, carefully check the delivery note to ensure that all the required products are there. If this is not the case, or if the package is damaged in transit, contact customer service immediately.

    If you are not 100% satisfied with the product, you can return the order and get a full refund within thirty (30) days from the date of purchase. Items must be returned intact, unused and unwashed, placed in the original packaging, with all labels attached and with a protective inner lining.

    To help us process your return as soon as possible, please fill out the form you can download on Returns page

    The return of OWLX TRIBE products is your responsibility and will be at your expense. So, for your peace of mind we recommend that you contact a reliable courier who offers you the chance to track the package.

    Once the return has been received and checked by OWLX TRIBE, the refund will be processed and automatically credited to your credit card or through the same payment method used for the purchase. Remember that, depending on the bank, it may take 2 to 10 business days to process the refund.

    Follow these simple steps for a quick return:

    1. Fill in the return form in all its parts.
    2. Include the return form and the items to be returned in a single package.
    3. Take the package to the chosen carrier and choose the preferred shipping method. We advise you to keep the tracking information, if necessary
    4. Send the package to:

    OWLX TRIBE S.R.L.
    VIA BARBOIARA 5
    42021
    BIBBIANO (RE)
    ITALY

    FREE RETURN SHIPPING WITH PAYPAL:

    If you paid for your order with PayPal, you can get a refund for the return costs

    How does it work:

    1. Log in to your Paypal account, select the purchase you have returned and click on "Request a refund of the return costs".
    2. Send the return request form together with the proof of your return within 30 days.
    3. In case of approval of your request, PayPal will send a refund up to € 30 to your account within 10 working days.

    You can receive up to 12 refunds per person, per year, as part of the PayPal return service. A single refund is allowed for each PayPal transaction.

  7. Changes:

    To get the most out of our service, return items in accordance with our return policy and place an order for replacement items online or by calling OwlX Tribe customer service for assistance.

WARRANTY

OwlX Tribe products are subject to the current legal guarantee. The warranty is extended exclusively to the original purchaser and does not apply in the event of damage caused by abuse, negligence, improper repairs, inadequate use, modifications and alterations, or for uses other than those envisaged. OwlX Tribe offers no other implied or explicit warranties. OwlX Tribe is not responsible for incidental or consequential damages. If you think the OwlX Tribe product contains a defect, contact customer service.